At First National Bank, our mission is to meet your financial needs. As professionals
with access to personal financial information, we respect the privacy of our customers
and are committed to treating customer information responsibly. Our Customer Information
Privacy Principles serve as standards for all First National Bank employees for the collection,
use, retention, and security of individual customer information.
At First National Bank, the confidentiality and protection of customer information is one
of our fundamental objectives. While information is critical to providing quality service,
we recognize that one of our most important assets is our customers’ trust. Thus, the
safekeeping of customer information is a priority for First National Bank.
NOTICE OF YOUR FINANCIAL PRIVACY RIGHTS
We, our, and us,
when used in this notice, mean First National Bank. This is our privacy
notice
for our customers. When we use the words "you" and "your"
we mean the following types of customers:
Our consumer customers who have a continuing relationship by purchasing or holding financial products or services such as a:
- Deposit account
- Loan account
- Safe deposit box
- Credit Cards
We will tell you the sources of the information we collect about you. We will tell you what
measures we take to secure that information. We first define some terms:
Nonpublic personal information means information
about you that we collect in connection with providing a financial product
or service to you. Nonpublic personal information does not include information
that is available from public sources, such as telephone directories or
government records. Hereafter, we will use the term "information"
to mean nonpublic personal information as defined in this section.
An affiliate is a company we own or control, a company
that owns or controls us , or a company that is owned or controlled by
the same company that owns or controls us. Ownership does not mean complete
ownership, but means owning enough to have control.
A nonaffiliated third party is a person
we do not employ or a company that is not an affiliate of ours. This is
also known as nonaffiliated third party, or simply, an "other party."
THE INFORMATION WE COLLECT
We collect information about you from the following sources:
- Information you give us on applications or other forms.
- Information about your transactions with us.
- Information about your transactions with our affiliates.
- Information about your transactions with other parties.
- Information from a consumer reporting agency.
THE INFORMATION WE SHARE
We do not disclose any non-public personal information about our customers or former customers, except as permitted by law. We may disclose all of the information we collect as described above to companies that perform marketing services on our behalf or to other financial institutions, such as a firm that conducts brokerage, investment advisory and insurance agency services, with whom we have joint marketing agreements in accordance with applicable law.
CONFIDENTIALITY AND SECURITY
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information. The bank requires each third-party service provider to execute a Confidentiality Agreement and to organize and implement a privacy-training program for its employees. The bank has a privacy training program for its employees in order to ensure compliance with this privacy policy.
INFORMATION ABOUT FORMER CUSTOMERS
We do not disclose information about former customers,
except as permitted by law.
CHILDREN'S PROTECTION ONLINE
First National Bank does not knowingly market to or solicit
information from children under 13 without parental consent.
We recognize that protecting children's identities and privacy
online is important and that the responsibility to do so rests
with both the online industry and with parents.
INTERNET PRIVACY
When you visit our website to view any pages, read
product information, or use our online tools, you do so without telling
us who you are and without revealing any personal information. While we
do not collect identifying information about visitors to our site, we
do use standard software (“Cookies”) to collect information
for the strict purpose of tracking activity on our site. This allows us
to better understand how many visitors use our site and which pages and
features are most popular. The only information we normally collect and
store is: 1) the name of your Internet Service Provider, 2) the website
that referred you to us (if any), 3) the date and time the page was accessed,
and 4) the page or pages you viewed.
There are instances where you may elect to provide
us with personal information. If you fill out one of our feedback or request
forms or send us e-mail, you are transmitting the information that appears
to you in the form or message. This will typically include information
like your name, mailing address, telephone number, e-mail address and
any other information necessary to fulfill your request. This is always
your option; this information cannot be collected unless you
specifically elect to send it to us.
When you submit personally identifying information via one
of our feedback or application forms, that information is encrypted, or
scrambled, by the browser before it is transmitted back to our website.
This effectively prevents anyone from intercepting and reading any of
this information. Note, that this encryption does not take place if you
send us e-mail, but only when you use your web browser with one of our
site’s feedback or request forms.
DISCLOSING OUR PRIVACY PRINCIPLE
First National Bank recognizes and respects the privacy expectations of our customers.
We want our customers to understand our commitment to privacy in our use of customer
information. As a result of our commitment, we have developed these Privacy Principles,
which are made readily available to our customers. Customers with questions about these
Privacy Principles or concerns regarding the confidentiality of their customer information
should click here to contact customer service. You may also contact
us by mail at:
FIRST NATIONAL BANK
Attn: Operations / Privacy Policy
PO Box 810
Edinburg, Texas 78540-0810
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This policy was published 06/01/08.
